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On behalf of Sandler Training, our thoughts are with our clients and their families and businesses impacted by COVID-19. We are committed to working with you to help you and your business through these extraordinary times. Sandler Training is open but operating remotely in accordance with recommendations by WHO and the UK government to do our part to help ‘flatten the curve’ for the NHS . We’re here for you and the community. Please don’t hesitate to call or email us to talk through your concerns. Best wishes for the health and safety of your families, teams, and clients.
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Exeter, Devon | info.southwest@sandler.com
 

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Harriet Harrison

How much extra weight are your customers carrying? I am clearly not talking about the results of overdoing the Christmas festivities (if we can call them that!), but more, the additional psychological baggage that comes from past experiences.....

No matter how professional we believe our customer service delivery to be, sometimes an unhappy customer calls us up and sparks are quite literally, about to fly!

So, how do we defuse the firework before we get our fingers burnt?

If you are running a business or a customer service team, you may well have experienced being 'ghosted'. Read the article below to consider what steps you can take to prevent your customers giving you a fright.