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We Work With—Inside Sales & Customer Service

You're selling—whether you realise it or not.

 

 

Elevate your brand reputation and boost sales.

Do you have to deal with prospects or customers who are confused, frustrated, or upset?

Do you frequently have to interpret situations and solve problems… even when insufficient information is provided?

If you are a customer service manager or inside sales representative, the answer is almost certainly: “yes.” And, the expectation is that you'll do it calmly and respectfully, even when dealing with people who are anything but calm and respectful.

 

 

Find out more

Katie England

Are you wasting money by throwing your customers away?

Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm.

 

How confident are you today in your support team’s ability? Will they recognise and grow prospective business opportunities from inside their department?

Sandler has specific strategies and techniques that will enable you to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping your emotions in check and without in any way “manipulating” the customer.

Customer and client support teams are the first point of contact during any crisis, no matter how large or small. You want the interaction to be productive AND profitable.

Customer Service The Sandler Way

Your customer service plan is only as strong as its weakest link. 

Author and Sandler’s Customer Care Program Specialist, Anne MacKeigan, provides you with the 48 rules you need to make intelligent strategic investments in customer care. Customer Service The Sandler Way helps you create and sustain a working culture built on the belief that the customer not only matters—they are the only reason your organisation exists. 

The Sandler Blog

Insight and tips covering a range of topics on sales, sales management, leadership and strategic customer care.

Blog

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